Refund and Returns Policy

At SkillsCred, we are committed to providing a seamless and transparent experience for our users, including employers and freelancers. Please review our refund and returns policy outlined below:

1. Wallet Balance Loading:
   • Any funds loaded onto your wallet balance are non-refundable.
   • Wallet balance loaded can only be withdrawn with a 2% processing charge, plus an 18% GST on the processing charge.
2. Refund for Employer Packages and Freelancer Packages:
   • Refunds for Employer Packages and Freelancer Packages will be considered under specific circumstances and with valid reasons such as:
     • Payment made for the wrong product or package.
     • Payment made using the wrong payment option.
   • Refund requests for packages will be carefully reviewed and entertained only if a valid issue is identified.
3. Non-Refundable Services:
   • As SkillsCred is a digital platform facilitating the connection between employers and freelancers, there are no physical products shipped, and therefore, there is no requirement for returns.

Please note that the decision to process a refund will be based on careful assessment and adherence to the outlined conditions. It’s important to provide accurate and valid information when making payments and purchasing packages on our platform to avoid any inconvenience.

If you have any questions or concerns regarding our refund and returns policy, please feel free to contact our customer support team at contact@skillscred.com for assistance. We are here to ensure that your experience on SkillsCred is positive, professional, and mutually beneficial.